[Legacy post: Small Business Talent] Most independent professionals I know are confident in their ability to do outstanding work for their clients. However, many would readily admit that they aren’t very skilled as persuaders. This deficit limits their ability to win new business.
That’s why I invited Ken O’Quinn to share his unusual persuasion tactics with us today. Ken taps the power of behavioral psychology to craft persuasive communications (both spoken and written).
For more than a decade now, Ken has taught thousands of professionals worldwide through his live workshops. His clients include major companies like Chevron, Visa, Oracle, Intel, UPS, John Deere, Campbell’s Soup, Burson-Marsteller, Edelman, and Fleishman Hillard.
Ken offers individual coaching to corporate executives and independent professionals like us. He also speaks at many national business conferences and shares his insights on what behavioral psychologists have discovered about how to influence and persuade others.
In this content-rich interview, Ken shares fascinating information on ethical influence and persuasion, including:
- The importance of recognizing and reducing buyer reluctance before attempting persuasion
- Why communicating features and benefits may or may not be persuasive
- Eight unorthodox persuasion tactics that get prospects and clients to yes
What would becoming a better persuader mean to your marketing and sales results in 2015? It might mean a lot — so don’t miss this information! (Scroll down to the Podcast Player below and listen now.)
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What’s Your Market-Defining Story?
In 14 years of self-employment, I’ve learned a number of things. Here’s a lesson that’s crucial – serving the right market is essential to any lasting success.
Of course, “serving the right market” means serving people who are a match for you and your unique business. If you’re a solo professional like me, then you are your business. That makes finding the right match all the more personal and important.
So, who do I most want to serve, and how will I help them? That was the first question I asked before launching my business as a mentor to solo professionals.
To begin answering that question I created a brief market-defining story. This story was a basic sketch of the type of person I’d be serving, their situation, and the benefits they’d experience as we started working together.
Here’s what I wrote:
“Kris has been working as a self-employed consultant for several years now. Although her income meets the immediate needs of her family, her business is a lot less profitable and fulfilling than she hoped it would be when she started working for herself.
Kris is determined to do better. She believes that improving her sales strategy might solve her problem – but she doesn’t have a background in sales or a firm grasp of what steps to take.
In her search for better sales ideas, Kris downloads my free LinkedIn guide. Shortly afterward, she reaches out to me to get some personalized sales and business guidance. By the end of our first conversation, Kris starts to see a clear path to a more profitable and fulfilling business life. She feels more energized and optimistic than she has in years.”
This story helped me to create a useful context for myself. My sales and marketing efforts were now focused on “Kris” and her situation – not on a textbook concept of a target market. Based on that distinction, I was able to connect with the right prospective clients in a more personal and direct way. That’s a competitive advantage that doesn’t require a big marketing budget.
Having a market-defining story in mind also makes a big difference as I plan for the upcoming year. Why? Top business planning expert, Tim Berry, sums it up better than I can in his outstanding book, The Plan-As-You-Go Business Plan. He writes: “Telling your market story isn’t about doing formal market research, or gathering the supporting information you’ll need to include in a plan for investors, or professors, or in some cases for the bank, your boss, partners, or any other third-party plan judge or reader. No. This is about knowing your market for yourself, so that you understand the decisions you make, understand the strategy, understand the heart of your plan.”
As you plan and prepare for success in the new year, does this post trigger some thoughts about your own market-defining story? I hope so. Do you have a few questions? Send me an email at [email protected] and let’s talk!
Tap the Power of Social Selling with Craig Jamieson and The Small Business Guide to Social CRM
[Legacy post: Small Business Talent] Are you trying to integrate social sales tools like LinkedIn and Twitter into your sales process? A Social Customer Relationship Management (Social CRM) solution can help you do it. But deciding which Social CRM solution is the best fit for your needs can be confusing.
This is an important sales and marketing decision that many solo entrepreneurs and small business owners are wrestling with right now. That’s why I invited Craig Jamieson, author of The Small Business’ Guide to Social CRM, to share his expertise on the podcast today.
Craig has been self-employed since 2005. As the owner of Adaptive Business Services, he provides training and consulting to businesses on how to leverage social sales tools, techniques, strategies, and Social CRM solutions to increase sales.
By the way, Craig has decades of business-to-business sales experience. Prior to starting his own small business, he held a number of sales leadership positions, including division sales manager and national sales manager. Craig has also taught salesmanship at the university level.
Craig is empowered to blog for IBM on the topic of social business. He also writes a monthly column on social sales at Neal Schaffer’s popular site: MaximizeSocialBusiness.com.
Craig and I cover a number of valuable topics in the course of this interview, including:
- The differences between traditional CRM and Social CRM solutions from a B2B sales and marketing perspective
- Why using social sales tools (LinkedIn, Twitter, etc.) without a Social CRM solution is inefficient for solo entrepreneurs
- How to combine the right social selling tools and Social CRM solution to save time and increase your sales results
Are you ready to tap the power of social selling and build relationships that accelerate your business? If your answer is yes, then Craig is here to help you today. Scroll down to the Podcast Player and listen now!
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