[Legacy post: Small Business Talent] Most independent professionals I know are confident in their ability to do outstanding work for their clients. However, many would readily admit that they aren’t very skilled as persuaders. This deficit limits their ability to win new business.
That’s why I invited Ken O’Quinn to share his unusual persuasion tactics with us today. Ken taps the power of behavioral psychology to craft persuasive communications (both spoken and written).
For more than a decade now, Ken has taught thousands of professionals worldwide through his live workshops. His clients include major companies like Chevron, Visa, Oracle, Intel, UPS, John Deere, Campbell’s Soup, Burson-Marsteller, Edelman, and Fleishman Hillard.
Ken offers individual coaching to corporate executives and independent professionals like us. He also speaks at many national business conferences and shares his insights on what behavioral psychologists have discovered about how to influence and persuade others.
In this content-rich interview, Ken shares fascinating information on ethical influence and persuasion, including:
- The importance of recognizing and reducing buyer reluctance before attempting persuasion
- Why communicating features and benefits may or may not be persuasive
- Eight unorthodox persuasion tactics that get prospects and clients to yes
What would becoming a better persuader mean to your marketing and sales results in 2015? It might mean a lot — so don’t miss this information! (Scroll down to the Podcast Player below and listen now.)
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What’s Your Market-Defining Story?
In 14 years of self-employment, I’ve learned a number of things. Here’s a lesson that’s crucial – serving the right market is essential to any lasting success.
Of course, “serving the right market” means serving people who are a match for you and your unique business. If you’re a solo professional like me, then you are your business. That makes finding the right match all the more personal and important.
So, who do I most want to serve, and how will I help them? That was the first question I asked before launching my business as a mentor to solo professionals.
To begin answering that question I created a brief market-defining story. This story was a basic sketch of the type of person I’d be serving, their situation, and the benefits they’d experience as we started working together.
Here’s what I wrote:
“Kris has been working as a self-employed consultant for several years now. Although her income meets the immediate needs of her family, her business is a lot less profitable and fulfilling than she hoped it would be when she started working for herself.
Kris is determined to do better. She believes that improving her sales strategy might solve her problem – but she doesn’t have a background in sales or a firm grasp of what steps to take.
In her search for better sales ideas, Kris downloads my free LinkedIn guide. Shortly afterward, she reaches out to me to get some personalized sales and business guidance. By the end of our first conversation, Kris starts to see a clear path to a more profitable and fulfilling business life. She feels more energized and optimistic than she has in years.”
This story helped me to create a useful context for myself. My sales and marketing efforts were now focused on “Kris” and her situation – not on a textbook concept of a target market. Based on that distinction, I was able to connect with the right prospective clients in a more personal and direct way. That’s a competitive advantage that doesn’t require a big marketing budget.
Having a market-defining story in mind also makes a big difference as I plan for the upcoming year. Why? Top business planning expert, Tim Berry, sums it up better than I can in his outstanding book, The Plan-As-You-Go Business Plan. He writes: “Telling your market story isn’t about doing formal market research, or gathering the supporting information you’ll need to include in a plan for investors, or professors, or in some cases for the bank, your boss, partners, or any other third-party plan judge or reader. No. This is about knowing your market for yourself, so that you understand the decisions you make, understand the strategy, understand the heart of your plan.”
As you plan and prepare for success in the new year, does this post trigger some thoughts about your own market-defining story? I hope so. Do you have a few questions? Send me an email at slahey@stephenlahey.com and let’s talk!
Mike Lehr on Strategic Problem Solving for Small Business Owners and Solos
[Legacy post: Small Business Talent] Today I’m pleased to welcome Mike Lehr back to the podcast. For over 20 years now, Mike has been a trainer, writer, HR advisor and consultant helping people to become better influencers and problem solvers.
Mike is also a published author. In 2005, he wrote The Feminine Influence in Business, a book on how to employ non-traditional and intuitive approaches to influence others and solve problems.
As the President and founder of Omega Z Advisors, Mike specializes in the practical application of intuition in the areas of influence and business problem solving. Mike’s methods have been thoroughly tested and honed in chaos of the real business world — that’s why his approach to problem solving is so effective.
In this fascinating interview, Mike covers a number of topics, including:
- Why our biases prevent us from seeing problems and solutions clearly
- How defining the target problem is like defining the scope of a project
- The #1 obstacle to solving your most important business problems
- How to create a problem solving process that fits your business
Ready to solve the problems that stand in the way of making your business better in 2015? Scroll down to the Podcast Player below and get ready to take some notes!
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